Return & Refund Policy
Contact Us First
If you are not satisfied with this purchase and need to return the goods for a refund, please contact our customer service at [email protected] to get the return address.
30 Days Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in NASUM’s warehouse for inspection, the refund process will begin.
Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, NASUM refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues outside of this 30-day window. For purchases not made directly through NASUM online store, please contact retailers for refunds.
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept the return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected]
Please edit the information according to the following format and send it to our after-sales service mailbox: [email protected],
1. Product name:
2. Purchase order number:
3. Product problems:
4. Product Image:
5. Need help:
We will reply to all messages within 48 hours of the business week.
Refunds: We will process within 48 hours of the business week. After confirmation, the money will be refunded to your account within 5 business days.
Returns: We will handle the process within 48 hours of the business week. We will reissue you for free after you confirm the address.